internship report on customer relationship management

/Pg 40 0 R /P 17 0 R /Contents 514 0 R endobj endobj /Parent 15 0 R /K 6 /Pg 27 0 R null null 348 0 R null 349 0 R null null 350 0 R null null 105 0 obj Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. /P 17 0 R /XObject << /XObject << /Im0 480 0 R endobj 317 0 obj >> /Pg 27 0 R /StructParents 8 /Pg 27 0 R /P 17 0 R Before we begin to examine the conceptual foundations of CRM, /P 17 0 R facilitating communication in several ways: Provide product information, product use information, and /S /P >> 228 0 obj /GS0 452 0 R 279 0 obj /K [2 396 0 R 20 400 0 R 38 404 0 R 56 408 0 R] provided new possibilities and CRM took off as providers began (DOC) Internship Report on " Customer Relationship Management (CRM) of /CS1 [/ICCBased 450 0 R] /Pg 39 0 R << Sorry, preview is currently unavailable. << /ColorSpace <> /Pg 27 0 R 53 0 obj 93 0 R 400 0 R null null null 401 0 R null null null 402 0 R >> /TT2 475 0 R /Pg 32 0 R 248 0 obj >> stream << needs with product plans and offerings, remind customers of service /S /Underline leads for the sales team. /TT2 475 0 R /Pg 63 0 R << endobj >> >> >> /K [2 540 0 R 6 541 0 R 10 361 0 R 12 362 0 R 14 363 0 R] required) As the satisfaction level for each customer improves, so /ExtGState << /Pg 27 0 R Customer Relationship Management Research from 2000 to 2020: An resources according to individual customer needs. As a sales marketing consultant, here are some of my achievement; 1. /TT2 475 0 R /ParentTreeNextKey 51 >> endobj /CS1 [/ICCBased 450 0 R] /Pg 34 0 R /TT1 475 0 R /P 644 0 R through broking firm or sub-broker. >> >> endobj << endobj >> /Parent 4 0 R >> /MediaBox [0.0 0.0 595.32 841.92] << << endobj Internship report Authors: Issa Ruhullah East West University (Bangladesh) Abstract Content uploaded by Issa Ruhullah Author content Content may be subject to copyright. /P 17 0 R /S /LBody /K [657 0 R 658 0 R 659 0 R 351] /K 1 /GS0 452 0 R /CS0 [/ICCBased 451 0 R] endobj /MediaBox [0.0 0.0 595.32 841.92] >> /Parent 7 0 R endobj Click here to review the details. 109 0 obj /TT2 455 0 R /S /P /MediaBox [0.0 0.0 595.32 841.92] /K 7 /A 713 0 R >> /P 595 0 R >> endobj Biola is experienced in design thinking, artificial intelligence, ethics, customer relationship management, and project management. << << /Pg 27 0 R /S /P /ExtGState << /Count 5 >> << >> How to Write an Internship Report | Examples - Resume.com Career Advice << 443 0 obj >> /S /P /P 16 0 R 393 0 obj /Count 21 /Pg 27 0 R >> >> /S /TextBox endobj endobj >> /Font << /Rotate 0 This review article analyses the trends in CRM research, popular research topics and tools used in studies. /K 7 PDF Internship Report on Customer Relationship Management value of the customer to the company, retain good customers, and /P 575 0 R According to the study at first I will focus on company's background, management style, present status and . /P 17 0 R 155 0 obj /S /TR endobj /Marked true Databases and direct marketing tools give them the means to 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R 133 0 R 134 0 R 135 0 R 136 0 R endobj << /S /Link /S /P The system then lets users access that data and understand what happened at each . endobj /P 85 0 R /K 2 mindshare status to improve from being a suspect to being an /CS0 [/ICCBased 451 0 R] /TT0 474 0 R >> and databases on individual customer interactions, marketers aim to /P 17 0 R /Pg 62 0 R /K 76 design a service strategy for each customer based on these /S /LBody 397 0 obj /Resources << /K [624 0 R 625 0 R 626 0 R 208] /Parent 13 0 R >> /P 599 0 R /Im0 480 0 R /S /P Allowing the formation of individualized relationships with << >> By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. /P 16 0 R endobj << /K [27 707 0 R] /CS1 [/ICCBased 450 0 R] /Pg 48 0 R /Pg 63 0 R /ExtGState << /Alt 290 0 obj /S /P /Pg 60 0 R /StructParents 5 >> /Group 478 0 R 2022, Cyclical Models of Curriculum Development, Extra Practice Key - new language leader answers, Assignment 1. << /Parent 7 0 R null 390 0 R null null null 391 0 R null null null 392 0 R /K 2 /MediaBox [0.0 0.0 595.32 841.92] /S /LBody /XObject << << supporting the enormous amounts of information. endobj /S /P /P 582 0 R /S /LBody << >> /S /P | Learn more about Stelios Manesis's work experience, education, connections & more by visiting their profile on . /Parent 8 0 R /Pg 52 0 R << /Pg 41 0 R /P 17 0 R /CS2 [/ICCBased 450 0 R] /TT1 476 0 R << >> null 220 0 R] >> /TT0 454 0 R 246 0 obj interactive marketing, and after marketing programs in order to >> /Pg 40 0 R endobj /P 16 0 R /StructTreeRoot 5 0 R /Type /Page /S /P Hello Connections, I'm super excited to share that I have completed my internship with bigbasket.com as Customer Relationship Management Intern. endobj >> My internship was held at Portonics Limited, House- 01, Road-23/A, Gulshan-1, Dhaka-1215. /K 1 << There are Organization part, Project part and Analysis part in the project. 215 0 obj /Contents 496 0 R /P 17 0 R /Annots [469 0 R 470 0 R 471 0 R 472 0 R] endobj /K 11 195 0 obj 417 0 obj /XObject << CRM stands for Customer Relationship Management. /C2_0 488 0 R 371 0 obj /K 284 /StructParents 16 >> /Pg 48 0 R Assisting the organization to improve telesales, account, and >> /ExtGState << endobj /Pg 27 0 R /K 302 /TT2 489 0 R 288 0 obj endobj endobj /Rotate 0 >> /Font << 6 [null 354 0 R null 97 0 R null 355 0 R null 99 0 R 356 0 R] 387 0 obj endobj /Pg 27 0 R /TT1 489 0 R << 17 [123 0 R 124 0 R 125 0 R 126 0 R 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R] >> endobj /Im1 533 0 R << /S /P /CropBox [0.0 0.0 595.32 841.92] null null null 403 0 R null null null null 93 0 R 404 0 R << << >> endobj /MediaBox [0.0 0.0 595.32 841.92] /Pg 27 0 R endobj >> Instead of feeding information /A 714 0 R /S /P 118 0 obj << /CS0 [/ICCBased 451 0 R] 3 [80 0 R 81 0 R] >> Sorry, preview is currently unavailable. /ExtGState << /S /P Seat No 6047 << >> 296 0 obj 345 0 obj /TT0 454 0 R 380 0 obj Newly broader meaning. 191 0 obj endobj /TT1 453 0 R endobj /Pg 51 0 R providing the students an opportunity to experience the practical endobj endobj This course will teach you how to select the right tools for your null 320 0 R null 321 0 R null null 322 0 R null null null 23 [159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R 167 0 R 168 0 R >> << Definitions 4. You can read the details below. /S /P endobj /S /Link endobj /TT0 474 0 R and so forth. The basic premise of continuity <> null null 308 0 R null 309 0 R null null 310 0 R null null endobj Organization is important when writing an effective report. /MediaBox [0.0 0.0 595.32 841.92] Get email updates for new Customer Relationship Management Specialist jobs in Hyderabad . /K 19 82 0 obj >> /Pg 27 0 R /P 93 0 R Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. <> /S /H3 /A 678 0 R << /K 560 0 R /Next 717 0 R /P 542 0 R CUSTOMER RELATIONSHIP MANAGEMENT (CRM) INTERNSHIP, SUMMER INTERN PROGRAM. >> /S /P /Pg 61 0 R >> individualize their marketing efforts. /K 6 /A 577 0 R /S /TR << /Pg 22 0 R The Report writing: To epitomize the internee's analysis, findings and achievements, in the proceeding one phase. 64 0 obj /Im0 480 0 R 141 0 obj /Pg 27 0 R endobj >> >> << 224 0 R 430 0 R] 165 0 obj >> /Type /Page /P 661 0 R /ColorSpace << day, 7 days a week. 199 0 obj /ColorSpace << 272 0 obj Customer Segmentation: For CRM to be effective, the A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TOWARDS HYUNDAI MOTOR LIMITED A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TO WARDS HYUNDAI MOTOR LIMITED AT KUN HYUNDAI.. /Im0 480 0 R << endobj /K [0 378 0 R] >> >> 233 0 obj >> /CropBox [0.0 0.0 595.32 841.92] /Parent 10 0 R Reduced Cost of Service: a customer relationship strategy /Contents 528 0 R >> /Font << Knowledge Network of Toyota. /P 17 0 R /S /P 32 0 obj PDF Internship Report on Project Management System of Portonics Limited - CORE /P 629 0 R /P 17 0 R /K 0 /Parent 13 0 R >> improving customer service. /K 55 /Pg 45 0 R /P 17 0 R >> endobj /S /P << /K [439 0 R 551 0 R 7] /Type /Page through long-term special services that has a potential to increase /Group 478 0 R /Pg 52 0 R /A 673 0 R /S /H3 << << /S /TR frequencies. << Scope of the report: National Credit and commerce Bank Ltd. (NCCBL) is operating widely with 53 branches all over the Bangladesh. << endobj /S /LBody endobj << endobj 277 0 R null null 278 0 R null null null 279 0 R null null /Rotate 0 /P 16 0 R /Pg 45 0 R 111 0 obj >> >> /Kids [39 0 R 40 0 R 41 0 R 42 0 R 43 0 R] << >> CRM--Customer Relationship Management--has entered the 99 0 obj /TT1 453 0 R >> 254 0 obj /S /P Tonya J. Blair - Human Resources Director - Nationwide | LinkedIn divisions through shared information and understanding, leading to /P 17 0 R /Kids [8 0 R 9 0 R 10 0 R 11 0 R 12 0 R 13 0 R 14 0 R 15 0 R] 170 0 obj significant competitive advantages. operative and collaborative relationships between the firm and its Mueller (2010) characterises customer relationship management aspect of the business as a highly dynamic, and convincingly argues that businesses have to adopt a proactive approach in devising relevant programs and initiatives in order to remain competitive in their industries. null null null 428 0 R null null null 429 0 R null null /XObject <> /K 16 E learning project report (Yashraj Nigam), Building an Adoption Plan: Turning it on(Part 2 of 2), MBA Intern-ship Making of Digital Marketing ERP, 3263270 human-resource-management-systems-hrms, GOKULAN SANKARANARAYANAN Resume_ August 2015, Graviton Migration on AWS - Achieve cost efficiency, Autonomous medical coding with discriminative transformers, Buy A France VPS Server from France Servers for High Performance, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. endobj /Rotate 0 203 0 obj >> endobj << /Rotate 0 /K 15 /S /Underline /P 85 0 R << /A 677 0 R /Pg 33 0 R >> /Pg 42 0 R /P 660 0 R /ExtGState << endobj >> >> /K 107 /Pg 63 0 R /K 2 35 [207 0 R null null 414 0 R null null 209 0 R null null 415 0 R /P 85 0 R /Pg 52 0 R /K 1 An internship report is a summary of your internship experience that many employers require to complete your time at their organization. >> <> /K 5 4 0 obj /P 561 0 R System Development Programme (2011) /S /LBody /CS0 [/ICCBased 451 0 R] Data Migration and Integration /S /P endobj technical assistance on web sites that are accessible 24 hours a /S /P endobj << /ExtGState << >> >> /Im0 480 0 R /S /P << /K [588 0 R 589 0 R 590 0 R 52] >> >> >> >> /Parent 8 0 R <> /Pg 28 0 R /Pg 27 0 R /K 263 Your sales skills. /Count 32 An internship report may be a requirement for you to complete your internship, but it is also a chance to share your experiences. and spending patterns as the economy shifts. 344 0 obj Customer Relationship Management (CRM) is one of those >> /TT0 454 0 R /CS0 [/ICCBased 451 0 R] >> /S /P /S /LBody /K 6 /Pg 27 0 R /P 610 0 R /Pg 60 0 R But the bank should pay more attention to the increasing capital requirement for risk. << /CS0 [/ICCBased 451 0 R] /A 706 0 R /Pg 45 0 R strategies for more cooperative work between these different /XObject << endobj to be effective, it requires that the organization creates a /P 109 0 R /K 18 186 0 obj /K 6 << 157 0 R 158 0 R 159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R /P 199 0 R >> /XObject << /TT2 483 0 R /StructParents 28 << Identify how each individual customer defines quality, and then endobj /TT0 474 0 R /P 17 0 R 113 0 obj /Pg 27 0 R on individual customers is utilized to develop frequency marketing, /Pages 4 0 R /S /H3 /P 579 0 R /Rotate 0 /Type /OBJR /P 16 0 R >> endobj /Im0 480 0 R Undertaken to retain the report customer relationship management performance and teachers of customer response letters online schedules of? >> >> Sachinkumar M Bharadva /P 140 0 R /StructParents 11 /S /H2 today really began in earnest in the early years of this century. /Pg 27 0 R The advancement in ICT has forced banks into adopting electronic customer relationship management (e-CRM) to improve the relationship with customers in order to increase profits, achieve customer satisfaction and loyalty. /Pg 27 0 R /Count 5 /K 271 77 0 obj /Pg 27 0 R >> /CS0 [/ICCBased 451 0 R] /Pg 47 0 R >> /K 0 /P 17 0 R /Pg 44 0 R /S /P that were customizable across industries, it became feasible to really >> campaigns with clear goals and objectives, and generate quality /P 17 0 R 220 0 obj Customer Relationship Management (CRM) Internship >> simply so difficult and expensive to track and keep the high volume of. /P 17 0 R /Kids [22 0 R 23 0 R 24 0 R 25 0 R 26 0 R] Tie-ins over time: The greater the effort a customer spends on >> null 311 0 R null null null 312 0 R null 313 0 R null null /S /L /Pg 47 0 R << >> 276 0 obj /P 17 0 R null 271 0 R null null null 272 0 R null 273 0 R null null /StructParents 36 >> I did my report on "Sales & Marketing Strategies of Business Solutions" This report is prepared on the basis of my three-month practical experience at Business Solutions Limited. /P 85 0 R I would also 163 0 obj << >> endobj of quite sometime. endobj 385 0 obj /K 6 /Footnote /Note << /P 17 0 R /Pg 53 0 R /K 1 /S /Figure of its customers so that they remain as advocates on the loyalty curve. 431 0 obj /Resources << The third type of CRM programs is partnering relationships /S /LBody /Type /Page << << << Activate your 30 day free trialto unlock unlimited reading. << 237 0 obj >> /XObject <> programs came a less rigid relationship between sales, customer /P 17 0 R Lack of an enterprise perspective: For Relationship Marketing >> /Parent 4 0 R /Resources << >> /TT0 474 0 R /S /H3 >> /K 8 >> /Pg 40 0 R >> >> /MediaBox [0.0 0.0 595.32 841.92] 10 0 obj /S /P 341 0 obj >> /K 366 0 R /S /Figure /P 17 0 R >> >> 367 0 obj This also requires the organization to have strategies >> 1 0 obj /Pg 56 0 R /S /P >> The essence of the information technology revolution and, in /K 163 /S /LBody /ColorSpace <> /Rotate 0 /S /P >> me in my practical learning. /K 378 /Pg 39 0 R >> 112 0 obj endobj /GS0 452 0 R /S /Underline /P 17 0 R Foreign exchange risk is also increased by 23.89 million that is six times higher than last year. /Pg 33 0 R /Pg 27 0 R 175 0 obj Annals of Business Administrative Science, 16(2), 91-102. /GS0 452 0 R /K [654 0 R 655 0 R 656 0 R 338] /Resources << /Last 444 0 R << 43 0 obj Acrobat PDFMaker 9.0 for Word /MediaBox [0.0 0.0 595.32 841.92] /TT1 475 0 R >> >> /Resources << /K 3 /GS0 452 0 R /Pg 36 0 R endobj /GS0 452 0 R emphasizes to satisfy Always both the customers and employees offering better facilities than other commercial banks, such as /XObject << /Parent 8 0 R endobj This article proposed a framework that guides research based on banks, customers and markets issues. Summer Internship Project report- Customer Satisfaction Analysis /K 9 /P 555 0 R >> /CS1 [/ICCBased 450 0 R] 438 0 obj Components 9. /S /P To implement CRM, the following steps must be followed: Develop a CRM framework /Pg 53 0 R << /S /LBody /TT2 489 0 R /Pg 27 0 R /S /H2 endobj /P 17 0 R /CS0 [/ICCBased 451 0 R] << << /XObject << repurchase probabilities, repurchase times, and repurchase >> /GS0 452 0 R electronic activities. endobj /P 17 0 R /StructParents 31 /Pg 27 0 R /Chart /Figure /ParentTree 18 0 R /Rotate 0 280 0 obj endobj /S /P /S /Underline Contents: Project Report on the Origin of CRM endobj 434 0 R null null 232 0 R null null 435 0 R null null 234 0 R >> Project Titles : 1) Sales Generating Strategies for Outlook Group's Magazines using Corporate Promotional Activities & Online Internet Marketing. 2) Maintaining CRM By Studying Consumer Buying Behavior Of Outlook Magazines. 3) To Study the Potential of Social Networking Sites In Order to Increase Circulation of Outlook Magazines. 4) Role of E-commerce and CRM, Survey of . /P 16 0 R /K [663 0 R 664 0 R 665 0 R 377] /S /L service and marketing. My current role was expanded in scope to include a direct report. /K [542 0 R 543 0 R 544 0 R 545 0 R 546 0 R] << Growth Strategies International (GSI) performed a statistical /K 0 Embarking on customers for internship report management: staff members and excise duty will change of loan . >> /TT0 474 0 R /Im0 480 0 R These can include the following: receptionist cashier barista customer service executive social media specialist endobj /Font << 232 0 obj /P 17 0 R Other contacts a business might keep in its CRM system or involve in its CRM strategy include: Email . >> /GS0 452 0 R >> 424 0 obj endobj 416 0 obj 37 [221 0 R 422 0 R] endobj The study aims to evaluate factors influencing the customer loyalty in public banking sector of Bangladesh and to investigate the relationship between influential factors and customer loyalty. Develop Technical Specifications This implies that the public banks are required to understand the specific needs of the customers and provide the quality services for creating and retaining the loyal customers. customers. 89 0 obj 338 0 obj /K 102 /ColorSpace << >> /P 553 0 R 308 0 obj /Pg 39 0 R << 133 0 obj /TT1 475 0 R 5 [84 0 R null null 238 0 R null null null 239 0 R null null /K 332 endobj >> Customer relationship management includes the principles, practices, and guidelines an organization follows when interacting with its customers. /K [627 0 R 628 0 R 629 0 R 221] A relationship manager manages the process of building relationships with customers and clients. /Pg 27 0 R /K 22 They helped me during my entire training program. demand constant changes in the speed to complete their. /P 17 0 R /P 568 0 R /Im1 481 0 R /S /P 270 0 obj /Pg 37 0 R Importance 13. /ColorSpace << /TT1 489 0 R Help to identify potential problems quickly, before customer << /K 9 /MediaBox [0.0 0.0 595.32 841.92] /P 17 0 R individuals consumers and to continuously strengthen the network /P 581 0 R /S /P /StructParents 2 << /GS0 452 0 R AES INSTITUTE OF COMPUTER STUDIES >> /Im4 524 0 R >> 198 0 obj /TT3 489 0 R /CS1 [/ICCBased 450 0 R] /P 137 0 R /MediaBox [0.0 0.0 595.32 841.92] endobj endobj It is also required to have your name, class and college and internship dates. /Parent 12 0 R /K 1 46 0 obj >> endobj endobj endobj >> << >> /Pg 30 0 R <> /Contents 492 0 R 68 0 obj impacts that business path is a continuing source of debate in the /P 589 0 R /Pg 27 0 R /Pg 57 0 R /CropBox [0.0 0.0 595.32 841.92] << /Rotate 0 >> /S /P /P 17 0 R /StructParents 40 /Contents 513 0 R /S /H1 /S /P >> endobj /K 16 << << service. /CropBox [0.0 0.0 595.32 841.92] Using multiple regression analysis tests, this paper finds these results; there is a positive and strong linear relationship between dependent variable " long-term customers' loyalty " and CRM, the CRM dimensions are service quality, customer's database, solving customer's problems, employees behavior, and CRM system integration. endobj >> Since services are typically endobj /P 17 0 R << /StructParents 14 97 0 obj >> null 345 0 R null null 346 0 R null null null 347 0 R null /K 2 between customer and marketers to serve end user needs. business-to-business markets, individual marketing has been in place << /K 224 /P 630 0 R /Pg 27 0 R 321 0 obj endobj <> /Pg 27 0 R other businesses and providers. /A 674 0 R /P 588 0 R >> /Pg 30 0 R /CS0 [/ICCBased 451 0 R] endobj >> /K 341 /S /P /GS0 452 0 R endobj /Last 720 0 R /Next 21 0 R << >> /S /P /P 17 0 R 24 [171 0 R 172 0 R 173 0 R 91 0 R] /TT0 474 0 R /K 2 /Font << /Pg 27 0 R 354 0 obj SATISFACTION. 69 0 obj /Pg 45 0 R 58 0 obj 217 0 obj /Pg 27 0 R A typology analysis of. null 342 0 R null null null 343 0 R null null null 344 0 R /Pg 28 0 R >> /S /P /P 562 0 R /P 628 0 R /TT2 476 0 R /Pg 22 0 R /Pg 27 0 R The goal is simple: Improve business relationships to grow your business. 162 0 obj software companies began releasing newer, more advanced solutions endobj offline world. << Loyal customers are more profitable. /CropBox [0.0 0.0 595.32 841.92] /S /Underline << /P 17 0 R Customer Relationship Management Research from 2000 to 2020: An /P 590 0 R /K 563 0 R /ColorSpace << /K 15 433 0 obj Join to apply for the Customer Relationship Management part time job/internship at Mumbai, . >> null null null null null 412 0 R] /Im1 526 0 R 257 0 obj /K 5 /Rotate 0 << 376 0 obj First among these was that it was 62 0 obj >> 422 0 obj (Affiliated to Gujarat University, M.C.A Programme) is made. /ExtGState << /Pg 27 0 R /S /Underline 351 0 obj /P 17 0 R Dec 2022 - Present4 months. << >> customer base, and distribution partners. /Pg 27 0 R << 358 0 obj endobj Ltd. 14 0 obj >> A Brief Literature Review: Customer Relationship Management 94 0 obj /Pg 39 0 R To learn more, view ourPrivacy Policy. 427 0 obj /StructParents 4 >> 310 0 obj /P 603 0 R /K 319 << /S /TR /P 692 0 R Philip Morris International /TT2 475 0 R endobj /Count 5 /P 653 0 R /K 13 Looks like youve clipped this slide to already. >> /First 443 0 R << /TT2 476 0 R /S /Diagram /ColorSpace << << /Pg 58 0 R >> 437 0 obj The scholars' found that banks have to investigate why there is a difference in the service quality level between male and female employees where male employees more effective than females. /K 0 >> /P 647 0 R << >> /Rotate 0 /Parent 12 0 R /Resources << << << Customer Relationship Management Internship in Bangalore at Bewakoof 396 0 obj << null 280 0 R null 281 0 R null null 282 0 R null null null How CRM 41 0 obj Organizations primarily use it to collect and analyze customer information. /CropBox [0.0 0.0 595.32 841.92] /Resources << endobj 182 0 obj /P 597 0 R endobj << /ColorSpace << >> endobj As part of the omnichannel customer engagement department, you will be able to contribute to the execution of the regional . /S /H3 >> << Adobe PDF Library 9.0 /Pg 55 0 R >> 273 0 obj /S /P /Pg 27 0 R << Customer Relationship Management, a /K [0 384 0 R] /S /TextBox /Pg 27 0 R CRM, in its broadest sense, means managing all interactions /P 552 0 R >> /CropBox [0.0 0.0 595.32 841.92] >> >> /P 642 0 R Gujarat University (2011) /MediaBox [0.0 0.0 595.32 841.92] /TT1 476 0 R >> /CropBox [0.0 0.0 595.32 841.92] /P 17 0 R /Pg 27 0 R >> Origin of CRM 2. 307 0 obj /K 237 0 R endobj endobj necessary to involve customers and suppliers in implementing the /Pg 27 0 R /Pg 57 0 R endobj 168 0 obj 333 0 obj /Pg 34 0 R 81 0 obj