I have not heard from him yet. This company tells you everything that makes one feel using this company will be the right choice. Generators, Chimneys, Indoor Air Quality, Service Plans, Environmental They were competitive in cost and did an excellent job. I had a few red flags but since I was locked in I became stuck with them. Get a Quote BBB Rating & Accreditation B Accredited Since: 11/1/1975 Years in Business: 76 Customer Reviews are not used in the calculation of BBB. Just got oil delivery. Founded 1903 With Angi since July 2012. Our experts make it their mission to understand your home and the people in it. Petro Home Services. They are professional. All Rights Reserved. When I called to get the tech I was given a window of time not knowing someone already came before time and I sat in a cold house for over 5 hours now. There are many local companies out there does that. (800) 645-4328 Want a quote from this business? Stay away from Petro. Ownership of Petro 49, Inc. has shifted to Dale and Carol Lindsey's son Kurt, and to their grandsons Matthew and Kristopher who are involved in leadership positions in the company. Sign up to receive our free weekly newsletter. Along with Manitoba, we also offer services within Northern Ontario, in cities like Thunder Bay. I wasn't even a customer of theirs yet, but called them at 8:30am on that Sunday morning, spoke to a real person, and had oil by noon. Regards Petro Home Services Glenn S. Elite 2023 Bordentown, NJ 284 402 4186 2/1/2022 Stay away. PETRO OIL YOU ARE NON TRUSTWORTHY.. Couldn't ask for more. Their parent company, Petro is rated an F on the BBB. Ok fine. I had to call every time to get it. We were told that the price would decrease as the market improved. Who is the CEO of Petro home services? The Company, through its subsidiaries, distributes home heating oil, gasoline, and diesel fuel, as well as produces oil and gas. Our AC technicians will ensure that your new AC system is installed perfectly, or your current one is serviced or repaired, to run at peak efficiency and save you money. Love their staff. We value your privacy. The company, established in 1982, operates out of Saskatoon and Regina, Saskatchewan and specializes in the construction, installation and maintenance of petroleum and car wash equipment throughout western Canada. Like coal and natural gas, petroleum was formed from the remains of ancient marine organisms, such as plants, algae, and bacteria. I have no hesitation using them again. Star owns a controlling 72.2% interest in Total Gas and Electric, which sells natural gas and electricity to approximately 110,000 customers in the Northeast and Mid Atlantic. We continue to plan and build for the future; the future of the industry, the future of our customers business needs. I am an unhappy customer and I know I have choices and using this company is my worst choice. However, each month marked subtle changes to the price a consumer will pay. Need to file a complaint? Robinson Pump Service Ltd., specializes in the construction and maintenance of service stations, the business has grown to include many other services such as car wash construction & maintenance, tank testing and fuel management. Petro Holdings, Inc. operates as a holding company. STAR GAS ANNOUNCES SEVEN ACQUISITIONS Earlier that day, we were approached by a salesman for Slomin's oil, inviting us to lock in an oil delivery price of $3.50 and a service agreement, which we declined because we already have an annual contact with Petro, with a service agreement for which we are billed separately. Petro Home Services is currently rated 4.6 overall out of 5. They basically told me get bent unless you sign a contract whoever you have been buying your oil from can come and fix your furnace. I found this to be very rude and dismissive, they sold me the furnace and installed it, but did not want to be bothered assisting me unless I signed an exclusive contract to purchase all of my heating oil from Petro. We offer everything from home safety to energy saving tips. It bounced back. Don't renew your contract with Petro. Called later to let me know they were not coming. Not only was he courteous and very knowledgeable about the problem, but he was also able to When autocomplete results are available use up and down arrows to review and enter to select. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. from Massachusetts to Virginia. Will never do business with them again. When autocomplete results are available use up and down arrows to review and enter to select. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Definition: Gasoline or petrol is a derivative product of crude oil/petroleum. However, the technician told her that without changing the fire assembly, they would not have heat or hot water. Petro Home Services insights Based on 122 survey responses Areas for improvement Overall satisfaction Sense of belonging Trust in colleagues Don't Trust Billing Clerk (Former Employee) - Remote - February 15, 2023 This company will hold your pay because the managers cannot tell the truth. Petro Holdings . service and support that you can rely on in any weather! Petro Star Inc. was formed in 1984 to fill a unique role in Alaska's petroleum market. Petro Holdings serves customers throughout the United States. Our customer service professionals, drivers and technicians all provide best-in-class services 24/7, whatever the weather, all designed with your comfort and savings in mind. I receive at least three more calls from a customer care representatives that keep having me explain the situation over and over. Our educations resources are focused on home services, including generators, safety tips, indoor air quality, and more to improve your lifestyle. They came same day in a few hours. Call 888.735.5651 to join our family and learn more about services. Received a home heating oil delivery by Petro on 12/21/2022, priced at $6.16/gallon. If you continue to use this site we will assume that you are happy with it. They continue to deliver oil AFTER our account has been on HOLD for NO DELIVERIES for over a YEAR!! No, Petro Home Services does not offer a senior discount. Petro staff is always courteous, professional and does the job right the first time. I am very confused given I was put on a payment plan that was meant to cover a year. The company delivered oil even though there was lots of snow. Questions and Answers about Petro Home Services CEO | Indeed.com Start of main content Petro Home Services 50 3.0 Write a review Snapshot Why Join Us 181 Reviews 175 Salaries 91 Jobs 48 Q&A Interviews Photos Want to work here? The work was basically good, they came back and fixed the leak but i did have to pay for an additional part and they said it was because the part was ok when they installed the toilet. FAQ. Boiler serviced Corroded pipe repaired etc. You wait up to an hour to talk to anyone on the phone. "Petro customer. Do not use them!! Was suppose to show up this morning and no show again. And that's the Petro promise. BBB accredited since 8/21/2019. They are definitely over priced even when you're locked into a contract with them. Petro Home Services accepts the following forms of payment: American Express, Check, Discover, MasterCard, Visa, Financing Available. Recently had a small oil leak and Vincent came out right away. Really great, friendly and thorough service. Star Gas Partners LP said that another reason for Petro's financial difficulties . Well its now been 24 hours later and several phones later with no email with my receipt. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. PETRO HOME SERVICES - 63 Reviews - 141 Knight St, Warwick, Rhode Island - Heating & Air Conditioning/HVAC - Phone Number - Yelp Petro Home Services 63 reviews Claimed Heating & Air Conditioning/HVAC, Propane Edit Open Open 24 hours See hours Write a review Add photo Photos & videos See all 4 photos About the Business 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. They are very reliable and prompt when there is a problem. Home heating oil and propane services. Snaps (money) on the petro(l) (gasoline). Call us anytime at 800.645.4328 with your questions or click the link below for the Contact Us form. Home Services in Phoenix, AZ. According to the U.S. Energy Information Administration, the average cost for heating oil in 2019 was just over $3.00 per gallon. I was instead met with rude remarks and no solution. 1.0. All Rights Reserved. Worst company if you need customer service. Save the money with fuel and hire technician for service when needed. We have service plans, equipment installation and repair services to meet your needs. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. THEY'RE BAD BUSINESS!! Additionally, HollyFrontier owns Petro-Canada Lubricants Inc. whose Mississauga, Ontario facility produces 15,600 . Where are the petrol stations owned by Shell? He was very professional and was able to asset the situation and solve it quick. This prompted us to research the price of oil from different providers across Long Island for that week, none of which were charging over $4 per gallon for heating oil, and to look at the average compiled by NYSERDA & the U.S. Energy Information Administration. While the efforts of the Partnership's acquisition departments and Petro's selling efforts are largely accountable for these results, we believe volatile energy prices also have contributed to this performance. They don't cover items that are expensive and break. Be the first one to find this review helpful. indoor air quality, and more to improve your lifestyle. BBB Business Profiles generally cover a three-year reporting period. Because of this profoundly negative experience, I doubt I will ever do business with them again provided it isnt unavoidable. They took the money right out of my bank account and I never heard back on a delivery date, so I called 3 days later and the women on the phone conveniently says "Oh youre scheduled for today," my delivery came and my tank was at 1/4. PERIOD. Petro also has a range of other services to keep you comfortable at home all year round: "We would like to commend your employee who came to our house during the big snowstorm in February, when our oil furnace went out late in the evening. A link has directed you to this review. I have a gas burner service contract with petro and have several repairs done through the years. Thats criminal, Putin or no Putin. Included risks and uncertainties are the effects of the weather on the Company's financial results, competitive and propane and heating oil pricing pressures and other factors impacting the propane and home heating oil distribution industries. Customer Reviews are not used in the calculation of BBB Rating. Ashlee Vance explores innovations in new tech, software, engineering, and science in places outside of Silicon Valley. Unbelievably professional and courteous business all around. 9 West Broad St., 3rd Floor Stamford, CT 06902, US Get directions Employees at Petro Home Services Anne Ciaccio Mike Motsinger Direct Sales Manager at Petro Home Services Elizabeth (Liz) Cooper. Rude representatives refused to provide supervisors' contact info. K.W. Disclaimer. From the beginning, weve remained focused on striving to provide the best service in the industry building our products and service offerings to consistently meet our customers needs and expectations. They would not deliver, they would let you run empty. It is now 7:01 PM and I am still waiting for them to show up. If you have questions about your home heating system, or are having issues that you are unable to identify through basic internet search, please contact us today. Company said definitely in 2 days and broke that also. Exceeded my expectations! Today (1-17-22) I called to question why I bill is 790.59 when I was to I am on a smart budget and my payments will not be more than 340. They charge way too much for contract (start at $99 then increase by $100 each year) and does not cover much. Choosing a heating oil service provider: the hidden cost of a bargain, Propane: how to power your outdoor living and entertaining, Tank & Tankless Hot Water Heater Services, When should you repair or replace your furnace, The heating equipment maintenance checklist every homeowner needs, Tankless water heaters vs. storage tank water heaters, 10 life hacks for saving on your heating bill this winter, Why you should switch to a new energy-efficient air conditioning system, How often you should change the AC filters in your house and how to do it, What size of central air conditioner do you need, Heat pumps vs. air conditioners: What's the difference and which should I get, Why you need an indoor air quality system: get the facts, Storm and hurricane preparedness for homeowners, Moving tips: let us take some things off your to-do list, Why fireplace safety and cleaning your chimney matters. We have been using this company since 1982 they are wonderful They come on time they work with you and do a great job. Unacceptable. K.W. I signed up for oil delivery in December as a new customer. Technician was knowledgeable and thorough. Petro Home Services. Natural gas services: use natural gas in your home? If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Petro Home Services is America's #1 home heating oil and total comfort services provider. Our in-house factory trained technicians provide support 24 hours a day, every day. When autocomplete results are available use up and down arrows to review and enter to select. That's the Petro promise. I had my oil tank relocated and in order to get a delivery I had in no uncertain terms I had to use their technicians to approve the work. The technicians were professional. Come May I receive a bill for just under $2000. Stewart (Tech #756) was great! And that's the Petro promise. The finished basement smell terrible as well. Put $0 down on the latest energy-efficient systems. heating & air conditioning/hvac, plumbing, heating oil companies. Service call was under contract so no charge for the call. Put $0 down on the latest energy-efficient systems. A month later calls resume (in violation of TCPA regulations) now insisting I owe the $125 that I was credited as a new customer. DON'T USE Petro. He Service was taken care of quickly. Automatic delivery (which they seem to do as soon as there is a reason to run the price up, needed or not). Love that Petro has great people working for them. Whatever it was, they fixed it. While other Alaska refineries were processing a wide variety of petroleum products, Petro Star's founders recognized the need for a refinery that would process only mid-end distillates such as heating oil, diesel and aviation fuels for homes and . For more information about reviews on ConsumerAffairs.com please visit our Feel free to search through our home services resources and see if we can help to answer some of the questions you may have about various home systems, installations and maintenance requirements for BEWARE. Deliveries are automatic and we never run out of fuel. Petro has installed a new furnace and hot water heater over the last couple of years. Petroservice is a service, distribution, installation and construction company in the petroleum and fluid handling industry, headquartered in Saint John, New Brunswick. A's across the board. It went well. Get buying tips about Utility Companies delivered to your inbox. Unsubscribe easily. A discussion about the tax policy because it was a permanent fixture not a repair. They had aThe combined purchase price of the distributorships was $18.6 million. They need to have a more competitive price. The company, established in 1982, operates out of Saskatoon and Regina, Saskatchewan and specializes in the construction, installation and maintenance of petroleum and car wash equipment throughout western Canada. They arrived on time and performed great. Through its wholly owned Petro subsidiary, Star is the nation's largest retail distributor of home heating oil, serving approximately 350,000 customers in the Northeast and Mid-Atlantic. It went great - repairman was courteous prompt and professional, It was a repair on an electric dryer that was under warranty, Petro did a very good job and arrived within their time window. Yes, Petro Home Services offers warranties. With over 100 years of experience, Petro provides home heating oil, propane, air conditioning, generators, and chimney maintenance to East Coast customers Whatever the weather, whatever the time, even in the worst winter storms, we will deliver your oil or propane. We offer everything from equipment installation, to repairs and replacements. Fixed everything, explained how to use system. I ordered oil on January 25th 2022 100 gallons for $325. Might convert to gas. Talked to them on the phone (twice). Our priority is to ensure a consistently excellent customer offer is available across our network, whether the service station is owned by Shell or by an independent dealer. Motor Fuel, based in St Albans, Hertfordshire, owns about 280 petrol stations under brands including BP, Jet and Texaco. They called at 2:30, said they had one stop before me and would be here around 3:30. Star Gas Partners, L.P., is a leading distributor of home heating oil, propane and deregulated natural gas and electricity. $60K-$65K Per Year (Employer est.) Our content is intended to be used for general information purposes only. International Association of Better Business Bureaus. Thats the Petro promise. I used Petro Home Services to install two toilets. They need to improve their call-center service since it seems I'm always on hold for 15 minutes or more to call for service. 2023 Petro Home Services. I called the office (another terrible experience because the wait lines to talk to someone are so long, every I wind up being a callback) and they said the technicians were 3 towns away. In every single instance, we were misled by customer service representatives who dismissed our concerns, and were promised call-backs from managers who never reached out, and having our calls disconnected after more than twenty minutes on hold. In 1992, we opened our first facility in Saint John focused on rebuilding gas pumps, acting as a central location for equipment distribution, and as home base for our service technicians. I should have known with all these 1 star reviews.. Next time Ill do my homework as you should too and NOT TRUST PETRO OIL. Its location on this page may change next time you visit. Deliveries are automatic and we never run out of fuel. Petro served my tenant. Petro's large network, resources and local customer service professionals, drivers and technicians enables them to support your home heating oil and service . My furnace (which Petro sold me and installed) began leaking and I asked them if they could send someone out to take a look at it perhaps fix it. BBB reports on known marketplace practices. Our educations resources are focused on home services, including generators, safety tips, We can keep you cool and save in the summer, too with energy-efficient AC equipment, service plan options, special offers and 24/7 service and support. Star Gas Partners, L.P. Our experts make it their mission to understand your home and the people in it. That's peace of mind. Our goal is total comfort for total peace-of-mind, 24/7 - whatever the weather. But they had done very good work up to that point so i just paid them. Maspeth, NY 30d+. Minimum 15 minutes delayed. I emailed to the email address appeared on the new customer solicitation letter. Petro also owns Meenan, Champion and Griffith. Bloomberg Wall Street Week, hosted by David Westin, is a reinvention of the iconic Wall Street Week, which aired on PBS for over 30 years and was hosted by late financial journalist Louis Rukeyser. In these early days, we were a team of four employees learning the ropes and building expertise. 6 Who are the largest shareholders of Petro Canada? are looking for before you even pick up the phone. Over millions of years under high pressure and high temperature, the remains of these organisms transformed into what we know today as fossil fuels. I did notice that if you were more than 60 days late then they hold your oil for ransom. Petro = petroleum gasoline. Petro is the best. Is Petro a gas or oil? Choosing a heating oil service provider: the hidden cost of a bargain, Propane: how to power your outdoor living and entertaining, Tank & Tankless Hot Water Heater Services, When should you repair or replace your furnace, The heating equipment maintenance checklist every homeowner needs, Tankless water heaters vs. storage tank water heaters, 10 life hacks for saving on your heating bill this winter, Why you should switch to a new energy-efficient air conditioning system, How often you should change the AC filters in your house and how to do it, What size of central air conditioner do you need, Heat pumps vs. air conditioners: What's the difference and which should I get, Why you need an indoor air quality system: get the facts, Storm and hurricane preparedness for homeowners, Moving tips: let us take some things off your to-do list. Total repair was diagnosed and fixed quickly. There was a secondary leak and they claimed it was my structure and i said i did not have a leak until you installed the toilet and we had a dispute over that. 145 talking about this. All backed by around-the-clock That was not 100 gallons, I called PETRO OIL and the MANAGER tells me to shake my tank!! I tried to call to discuss the matter (basically that I only discontinued service because the terms I signed up under were not were not honored) and did not think I should be penalized for Petro's mistake (yes i undersatd that the credit was if i continued service for a year, which I would have done). Indoor air quality: our team can install the latest indoor air quality systems in your current HVAC system to help you breathe healthier, cleaner air at home. View contact profiles from Petro Popular Searches Petro Petro - Inc petro Co Fantastic! As a matter of policy, BBB does not endorse any product, service or business. Punctual arrival, no-nonsense work, and good cleanup after. In commenting on these developments, Irik Sevin, Star's Chairman, said: "We are, of course, very pleased with Star's strategic acquisition program which has enabled the Partnership to opportunistically purchase many high quality companies that are integratable into our historic operating businesses. Woodbury, NY Easy Apply 19d. round. I called them first because some neighbors use Petro and are generally happy. They have not kept their word and they care nothing about the time they make you wait. Petro Home Services. Stewart is an expert at this and he has an amazing amount of knowledge. I opted to do a payment plan where I would make monthly payments across 12 months rather than pay after delivery. BBB Business Profiles may not be reproduced for sales or promotional purposes.