Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. You believe that it was exactly as described. - edited NOTICE: 3D glasses are all different and must have a compatible TV set to work. (oh and that happened b.c ppl would send it back stating wrong size). For more information, see our Condition of returned items policy. Tune into our last eBay for Business podcast episode of 2022! Ebay sides with buyers in not as described claims. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? Welcome to the Shipping board! If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. Within our return policy, we state that return shipping is paid by the buyer. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. This will help make you a top seller and keep money in your pocket! We'll automatically close a return request if there's been no activity. Honestly, this is one of those lessons I have had to learn the hard way. How to deal with "Item not as described" returns that are not valid. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals.
How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read 3. eBay will review your case and get back to you within 48 hours. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. What if the seller doesn't offer returns? What do you mean by adding sold as is to your terms and policies? Sellers want to maintain their reputations, so theyre happy to resolve issues quickly.
Return shipping for buyers | eBay I sent him a message apologizing and requesting more information and photographs of the damage. Some returns may remain open for up to 35 business days. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. Something went wrong.
Your order guaranteed or your money refunded - eBay Do you have to accept returns to sell on eBay? I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. If, after a few days, youre not happy with the sellers resolution, were here to help. You also agree to the eBay Money Back Guarantee terms in instances when you don't issue a refund in a timely way for returned items. Here you can discuss all things shipping with other members. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Escalate to eBay if you don't reach a resolution within 3 business days. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy.
Your order guaranteed or your money refunded - eBay If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! Read the complete details about the eBay Money Back Guarantee. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. naM fo elsI.
Solved: How to deal with "Item not as described" returns t - The Send a message to the customer to solve the problem. Let the seller know how they can help resolve the problem. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case In fact, it can be so scary that people dont want to deal with selling on eBay at all because its too nerve racking. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request.
Buyers abusing "not as described" to force refund - PayPal Community If you dont ship the item back by that date, we may close your request and you will not receive a refund.
How to handle a return request as a seller | eBay It covers purchases paid with PayPal and most other electronic payment methods. Sorry it happened to you , but ebay does not care about us sellers. nirE troP ,naM fo elsI. Offer customers 30 day refund policy because EBay is always going to side with customers. 01:47 PM. There are two categories of return requests from customers: 1. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. So would all sellers. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. It is best to have a plan for such shrinkage just as any brick-and-mortar business does. You do not have to be in a hurry when you receive the item to refund them. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. By having insurance, the buyer got his money back and I was still paid for my item. You might be asking, Do private sellers have to accept returns? The answer is No. Do I need to pay extra for the eBay Money Back Guarantee? Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. Too many of those and their returns ability will be hindered. You might be asking, "Do private sellers have to accept returns?" The answer is No. Couldn't tell you if it helps but it doesn't hurt. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. Something went wrong. This is a win win for both of us. In such cases, the responsibility for the costs of the return is according to the sellers policy. If the seller is responsible for return shipping, its important that they cover the costs. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. This may sound like overkill to you, but stay with me while I explain! After inspecting a damaged package, they will sometimes say that the package wasnt packaged to standard and not covered. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful.
Who pays for return postage for a "not as descibed item" - eBay We'll review your case and contact you within 48 hours. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. We protect ourselves! (MBG). Ebay sides with buyers in not as described claims. Enter a return merchandise authorization number, if you use them. eBay Money Back Guarantee policy, Welcome to the Selling board! If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller.
- edited It will also help you with Ebay if you should get a return request and they see that this was in three different places in your listing. Some business equipment categories that may be covered by the. What does the eBay Money Back Guarantee cover? Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. The seller covers the cost of the return. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. 17 votes, 21 comments. It shouldnt be like this, I know. And dont waste time taking packaging pictures 07-05-2020 Tip Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . I will fight for them to cover my packages. I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). Refund the buyer, the buyer keeps the item. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. Since last Fall, a Top Rated Seller does not need proof. Check out how to file a damage claim with FedEx if your item gets damaged. Take a front, back, side, and inside view of your item. So the buyer gets 6.50 from eBay. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesnt match the listing description. SelectExamples of alternative shipping arrangements below for more information. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. 01:47 PM 01-08-2020 Youll hear from us within 48 hours. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. Covers your purchase price plus original shipping on virtually all items. Keep in mind that on eBay, it is seller beware, not buyer beware. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. Shipping has definitely been delayed with everything going on. Having an accurate listing description is so important, especially if you are selling used items like I am. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. Say something like: There is a scratch on the back, please see photo #9 for details. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Whenever an item that I ship is damaged, I put in a claim with the carrier. Why didn't you check the size before ordering? The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. eBay Exporter of the Year was a great success! I go over the item with a fine toothed comb and try to mention and notate anything that may be wrong with the item. Do I need to pay extra for the eBay Money Back Guarantee? I have been selling on eBay for 23 years and I do not accept returns and never have. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. If you want the items back before refunding, I'd accept the return and send them a shipping label. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping.
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