Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. By helping Apple maintain strong relationships with customers, you are instrumental to our success. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The customers can make or break the day which led to many days being . Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . Own your learning schedule with self-paced, online courses. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. It was a month before any of us would be on the sales floor alone. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Lots of different people to learn from and meet. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. Learn more. Apple benefits help further the well-being of our employees and their families in meaningful ways. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Bing Ads sets this cookie to engage with a user that has previously visited the website. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Apple is an equal opportunity employer that is committed to inclusion and diversity. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The Apple Professional Training courses are now available at training.apple.com. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Records the default button state of the corresponding category & the status of CCPA. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. It felt pretty good to be able to help this woman. You may be communicating with customers about technical issues or non-technical issues. The cookie is used to store the user consent for the cookies in the category "Performance". By clicking Accept All, you consent to the use of ALL the cookies. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Filter our Apple training by your desired technology. About AppleCare service certifications - Apple Support Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Top Notch Staffing Inc Program Specialist (Technical Training) Job in Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. Come eager to listen and learn from your team, your mentors, and your customers. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Your base pay will depend on your skills, qualifications, experience, and location. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. The program is open to institutions in Europe, the Middle East, India, and Africa. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. At other times, you refer customers to support team members who get them up and running again. They will also learn about the software and hardware they will use on a daily basis. Learn more (Opens in a new window) . Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency $17-$45/hr Apple Tech Specialist Jobs (NOW HIRING) - ZipRecruiter Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. You reassure customers when delivering product diagnoses and potential solutions. At Apple, were not all the same. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. This website uses cookies to improve your experience while you navigate through the website. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. Different together. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. This cookie is used for advertising, site analytics, and other operations. Some employers may accept candidates with a high school diploma or an associates degree. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. The cookies is used to store the user consent for the cookies in the category "Necessary". Apple Employee Reviews for Technical Specialist - Indeed Design and lead tailored in-person and virtual trainings.. Therefore, we are committed to treating all applicants fairly and equally. Both full-time and part-time jobs are available. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. Working as a Technical Specialist at Apple: 325 Reviews - Indeed At Apple, base pay is one part of our total compensation package and is determined within a range. Get 20% off your Jamf training if you work in education. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. Your day in the Apple Store is filled with a range of focused support and service tasks. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. Save someone's day. Fujitsu salary trends based on salaries posted anonymously by Fujitsu employees. Apple Professional Training exams are offered online and cost $149. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. These cookies ensure basic functionalities and security features of the website, anonymously. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Technical Expert Apple Store Interview | Questions Asked | Apple Retail Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. Stay up to date with what you want to know. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. Apple Technical Specialist Resume Example & Writing Guide You get to work with really creative people. Both full-time and part-time jobs are available. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. The mob used the electronics in the store to play music and record their dance routine. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. The work environment for an Apple technical specialist is usually in an Apple Store. And thats our greatest strength. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Apple expert providing guidance and training on Mac support to other support team members. Your day in the Apple Store is filled with a range of focused support and service tasks. For more details and to apply, visit macadmins.org. It was just a few days later when I received my first follow-up call. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. How to become an Apple Certified Macintosh Technician I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". Learn more about your EEO rights as an applicant (Opens in a new window) . This includes knowing how to use the tools and equipment they need to complete their work. This cookie is used by the map which helps visitors to identify and reach the facility. You may be communicating with customers over the phone, in person or through email. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. We're committed to being your source for expert career guidance. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. To view your favorites, sign in with your Apple ID. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. Copyright When a customer needs assistance, you quickly assess their situation. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. They may also move into management positions. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. Do you love how it feels to help others? During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. We deliver a full range of Apple courses, including support and repair training for Apple devices. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. As businesses become more reliant on technology, the need for security professionals will continue to grow. Learn more (Opens in a new window) . Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide.
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