buyer says i sent wrong item

Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. Yes it would add cost. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. i think someone is trying to scam me like this to. 26-05-2020 Made sure we sent all images to amazon as it was within 30 days of purchase. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. Usps Delivered To Agent But Never ReceivedGo to Tracking Informed Buyer returned a different item, this is what it took to get ebay to 05:49 AM Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. They may even provide photos of the broken item. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. Most of them are happy new year banners being returned in Febuary. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. There are two occasions in the tracking updates that says it was rerouted due to processing error. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. No they dont. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. Usually it will say the name on the package signs for it even if the signature is someone else. Report a buyer if you think they have acted illegally or fraudulently here. Loophole on eBay! I cant believe you won this. The online auction site launched in 1995, and scammers have used it ever since. Somewhat new, never had this happen before. NO Cash Refund for wrong purchased items. I think most first-time eBay buyers create their account the same day they place their first order. Solving problems with a PayPal purchase - PayPal open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. Buyer claims wrong item and gets a refund despite - Welcome to the Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. Never saw it in my life. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. So, I cancel the order and sent in a statement. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. This is a type of blackmail. 10/31/2020 at 3:54 pm #83017 Antique Frog This is why I take photos of the item with the eBay paperwork. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. The buyer received the wrong item. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Sucks!! The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. Phone eBay and they said I should have tried harder. I really feel like I am not getting any protection from scammer buyers on eBay. That's why I thought maybe they mislabeled. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. What's the tracking number? The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. I never sold a necklace on ebay period, and never saw that one in my life. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . I lost my appeal. Yet fight is not over, lets see what happens next. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. Explain that you used a box, not an envelope, if that is the case. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. 11. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. I did became a pain with calling everyday and today calling 5 times. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. Things like this happen. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. What can I do in this situation to avoid loosing $900 and the item as well? New replies are no longer allowed. I don't know what it actually takes for them to get banned. what is beyond infinity most expensive car ticket. paperspast.natlib.govt.nz Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. An eBay Seller Shipped an Empty Box and I Lost $370, this - TechWalls another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago Common eBay Scams: How to Spot and Avoid them - Comparitech Ebay found me not at fault and released my funds. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? You send the item promptly but days later you find that the check bounces, leaving you with nothing. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) They also have to protect their buyers from fraudulent sellers. This is what it takes to get ebay to appeal a return in your favor. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. Seller deleted listing immediately after purchase? "Hi. Accept it and issue return label. I sold an item for $55 and they sent a return saying I didnt send the right item. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . Always think like a big retailer. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. 05:05 PM. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. You must be new here, in this sub anything and everything is a scam ;). How do i handle this? If you play nice, they will just tell you that it's too bad and part of business. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. Press question mark to learn the rest of the keyboard shortcuts. I responded to the return but Im really freaking out. Powered by Discourse, best viewed with JavaScript enabled. Its ok but I like the darker one you had in your listing. E bay in many cases are making more profit than the sellers. The other thing that is suspect is their account was created the day they ordered the item. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. Tune into our last eBay for Business podcast episode of 2022! You're not supposed to be liable for anything that happens to it after that. Put it in a bag took pics opened case and returned back explained. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. I told them to send it back to me and I'll give them a refund. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips Answer (1 of 4): Hi. Add any photos you have of the wrong package. But the fact that she specifically took a photo of the top tells me it was meant for me. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 'However once the seller has received the item back, eBay can then step in and review the . Yeah you filing that stuff 100% does nothing. But if he has balls to carry on, follow up with post master complaint. Buyer Protection - Mercari: Your Marketplace A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. 09-10-2020 If they did, I don't know how they'd be able to verify. You purchased a specific quantity of an item, but received the wrong amount. - edited If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. How Buyers Scam Sellers on eBay (A Decade of Scams) They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. Put your blame where it belongs with Chinese sellers! Anytime I can create with the Stardream line, I jump at the . If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! Fabric: Polydex. I sent a seller an offer on an item and she accepted. Lol either way I wasnt surprised. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. Same thing just happened to me and I was able to keep the earning. Is there any point in doing that? They should reassign the case to GSP, and it will disappear or be "resolved" on your account. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. 2023 Comparitech Limited. Welcome to the Selling board! Is it possible to contact their police department? Remember that if an offer looks too good to be true, it probably is. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. It WAS new in the box. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. Copyright 1995-2023 eBay Inc. All Rights Reserved. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. There is one more scam that I have had to deal with. Copy and save both forms before submitting them. Do not refund first and try to appeal after. That photo looks like your shipping label stuck on top of another shipping label. If the package was mixed up, it would have happened there. I'm based in the UK I had two items sell on the same day, both with InPost delivery. The item ordered was a coil of hook & loop tape. The buyer confused me with another seller. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. Has she possibly got you mixed up with a different seller ? I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. on Buyer had wrong address, item was sent back, what now? - EBay Buyer pretended the item/ring was not as listed. So supervisor said I will close the case in your favor. Click on Send. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. That necklace couldn't have come from me. There is so much scamming going on Ebay, Sellers dont have a chance. . I had a customer contacted me that the item was damaged in transit. There is no way to dispute a transaction once its finalized in this way. Is it possible they received it from another seller? These are both things ebay phone reps suggest. So, that explains the different labels and (possibly) the Fragile stickers. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). In order for it to work, sellers must provide proof of item delivery. I have no idea how to get on the phone with a live human being? Omg I JUST heard that same story!!!! I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. Some of this advice may be second nature to you, or may not apply to all sales. That has happened to me. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. A collectable which I still have. I take pics and and email amazon all the details of before and after and the condition it is come back - How were you able to call eBay? Buyers abusing "not as described" to force refund - PayPal Community Dial 1-800-275-8777 and explain the issue to USPS customer service. They then go to Etsy and order the item from me at full price using a suspect credit card number. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. on 09-10-2020 Glad you at least eventually prevailed. The item is missing parts or features, and this was not disclosed. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Once payment is confirmed you ship it promptly. Five! Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. I asked my boyfriend to print off the labels and post them while he was at work. Attached is a picture of a side buckle and the package with address label. Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on She got her full refund back and kept the ring! So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. As per the returns policy you are within your rights to refuse it. Its the reason Im looking into EBay Protection Program right now. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. Select Order Not as Described. did said person say they woud send you the motorcycle and the title and then you would have to pay? Disputes about the quality of the item are not billing errors. Check out this video to understand how dimensional weight is measured when shipping. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. As you sent it recorded delivery I am assuming it had some value to it. Contact postmaster and file mail fraud. bearbrickStarry Sky Qianqiu Gold Powder Violent Bear Bearbrick How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read ) Or you can specify that the addressee must sign for the package or letter. Can Usps Tracking Be WrongPost Office have such a horrible . Both early political pieces. This topic was automatically closed 180 days after the last reply. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. Good for you. Do you have the number? If you find an item on eBay that you think is fraudulent, report the listing directly. Buyer said I sent wrong item when I sent right one - and got money back In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. Choose "have us call you", that's the best option these days. This was shipped by Global Shipping Program. They offer some sort of limited-time discount in order to create a sense of urgency. Buyer wants to return, says i sent wrong item : r/Ebay If they bring eBay into this, do I stand any chance at all? They will call the number you have on record for this account, so make sure that's correct before you start. I can't really remember what specific package I mailed it in. I had to help my mom submit a dispute through eBay, as a buyer. When you issue a refund to the buyer They'll be refunded through their original payment method. So buyer filed a claim for a return with eBay citing wrong item sent. The status says the item was "Delivered to agent," so the item shows as delivered. How to handle a return request as a seller | eBay

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