qantas customer service agent recruitment process

Note that we are not considering additions to our list of Panel Suppliers. Looking for some holiday inspiration? Great! I applied online. As you reflect back upon your career, try to think of a time when you can demonstrate your ability to identify a problem, hypothesize a solution, and then set the wheels in motion to make the change a reality. Short seminar followed by a one on one interview. "I'm a person who always wears their heart on their sleeve and speaks what's on my mind at all times. Were you the best cleaner on the team? Payment from customers definitely could be in person at the airport, so having experience here is a plus. Travelers can often be very unreasonable to deal with for the staff at Qantas Airways and your interviewer needs to hear that you have a calm, cool, and collected approach to handling unreasonable customers. With the pizza chain, it was knowing our entire menu off the top of my head and knowing the hot specials each day. The only item that shows up on my criminal record is a reckless driving violation I received eight years ago for driving too fast in icy conditions and hitting a tree alongside the roadway.". Because you will be working face to face with Qantas Airways in many ways as a Customer Service Agent, your interviewer will definitely ask you some questions that will allow you to dig into your interpersonal and communication skills. "I do have a valid driver's license and have held mine without any restrictions since I was 17 years old. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. ", "Yes, I have had a few, many years ago I worked in a store and bakery where I would take calls and direct them to the right departments, take orders, deal with customer complaints, etc. ", "First, I would apologize that I couldnt answer their question but assure them that if I didnt find the answer, I would get them to the right people to answer it.". The example you share can be from an experience with a colleague, manager, or customer, just make sure that you can explain your approach with the unreasonable customer by setting the stage for the situation and explaining how your actions provided a positive outcome. The first step is usually a preliminary Qantas interview. I applied online. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. Download our free online tools for individuals with dexterity limitation. Lastly your Interview 2 on 1, one asks the questions as the other writes the answers you give. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Contact centres - enquiries and purchases from leisure travel customers, Group travel - tailors domestic and international travel arrangements for customers travelling in organised groups, Business travel - provides personalised travel management services to a wide array of corporate and government customers, Industry centre - dedicated support for the travel industry. As a bartender, multitasking was handling a room full of people, remembering their orders, and keeping the bar stocked in short order. An opportunity to be part of the Qantas Group recovery plan Together we will make a positive impact on our customers experience Located at Perth Airport Permanent part time opportunities working 7 day rotational shift roster Competitive salary + industry benefits Our customers come first. Interview questions and answer examples and any other content may be used else where on the site. Join Qantas Frequent Flyerorsubscribe to Red Email today. News that the . Find out more about inflight dining, entertainment, seat maps and more. For example, I worked in a bakery where I took calls and directed them to the right departments. We believe the journey should be as exciting as the destination. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. Search for jobsOpens external site in a new window now orfollow us on LinkedInOpens external siteto receive updates. The process took 2 weeks. Be the first to find this interview helpful. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. We stayed off with a presentation followed by a group activity that we then had to present to our assessors. Browse our travel recommendations for Australia and beyond. This takes place over the phone or online and gives management a better sense of the candidate. The process took 1 week. Apologizing and then trying to find the answer or passing the customer along to someone who can help them are all great ways to assist someone with a question you don't know how to answer. Good job! Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. Continue Reading Buy flight and unique experience vouchers. It's great that you have experience in this area. Your interviewer will look to gain insight on your ability to multitask by having you share about a past job where you had to be an effective multitasker. Our interview questions and answers do not represent any organization, school, or company on our site. You'll need to fulfil local residency, citizenship or visa requirements to live and work in the country where the position is based at the time of application. I think they were two to three minutes each. Free interview details posted anonymously by Qantas interview candidates. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. The process took 4 weeks. Track updates on extreme weather or other major issues that may impact your flight. Great job! Break out chat with some TA and Cabin Crew to answer any questions you may have about the role. Search and book from over 15,000 cruise itineraries. Establish customer relationships and follow up with customers, as needed. Customer Service Agents. For work rights in other countries, contact the relevant authority for that country. Responsibilities. If your interviewer asks you any questions during your interview about having a clean driving record, driving a Qantas Airways vehicle will likely be part of the job. why do you want to be a customer services? I applied the position online, and it took one month to process. The first hour was just kind of introduce of the position and the company. Around 20 of us were arranged to seat in a area, professionally dressed. I interviewed at Qantas (Sydney) in Jun 2017. As you answer any questions related to your interpersonal skills and working with customers, be sure to talk about your listening skills, verbal communication skills, positive attitude, and empathetic approach, as these are all of the necessary skills needed to provide the best service possible to customers when spending small amounts of time with them. Cashier duties require a strict attention to detail when accepting cash transactions and counting change back to customers. Information about visas, health and more. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. The hiring process at Qantas takes an average of 39.68 days when considering 136 user submitted interviews across all job titles. How to connect with us through Social media platforms. Then we had group activity and interview with a Qantas staff. The interviewer will appreciate that this isn't a problem for you. Theyve given me a lot of hope by put me on hold, sending update email about my application since August 2018 till August 2019 and they informed me that they has no opportunities to assess my application. With our interactive map it's easy to plan your next trip using money or Qantas Points. This is your opportunity to really sell yourself! Staff are great. With lots of ways to use your points, youll be sure to find something you like. Your interviewer will be looking to hear that you are an agile team player who gets along well with others, is able to take direction, and is able to grab the bull by the horns and take the lead, when needed. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Appearance to customers is extremely important at Qantas Airways, and your interviewer will be looking to hear that you will take pride in your appearance by being neatly groomed and in uniform for work each day. Establish customer relationships and follow up with customers, as needed. This question calls for a pretty simple and honest response, where you confirm your license status and also talk about your driving record in an open and honest manner. This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. The purpose of this page is to help you prepare for your job interview. ", "We were having trouble with employees putting in timesheets, so I researched online timesheets and found a solution to this, I proceeded to set this up, train the employees to use the timesheets, and then implemented their use, then each week all timesheets were automatically on my computer for processing.". Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. It roughly took three hours, and you had a ten minutes break. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. Great job! As you look to rate your ability as excellent to your interviewer, prove it by talking about all of the different programs you have worked on during your career and what your specific roles were on them. the rest of them i need to explain it. Then you need to click on the apply button. Awesome! Looking for some holiday inspiration? There was about a month or two wait between each step. Celebrating their centenary in 2020, Qantas now flies more than 50 million passengers per year to more than 85 destinations in 14 countries and territories across the world. The familiar smiles are waiting to welcome you onboard. Excellent! I would let the customer know that I am unable to answer their question, but that I want to make sure it gets answered, and I'd work quickly to contact the right person for the answer. How to Answer: Why Do You Want to Work Here? Hospitality and Retail professional for the past 4 years specialising in customer service and dealing with customers. I applied online. I applied online. I let them know that if they get a voicemail, they can leave a message and the call will be returned shortly. I received a scenario which you had to remember key information from. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. The process took 9 months. Qantas Psychometric Test, Recruitment process, Interview Questions & Pilot Assessment Online Preparation - 2023 What Is Qantas? As a Customer Service Agent at Qantas Airways, you will be expected to provide great service, accurate information, and resolve issues for potential customers over the phone. Strong customer experience expertise focused in Management and . Customer Service Agent Interview. Can you talk about a time when you worked effectively with others as part of a team? He demanded that he receive a full refund for his order because the meal he had ordered had ketchup on the sandwich, and he wasn't aware of that. why did you leave your previous job and why do you want to work with Qantas ", "I take safety seriously and take care to keep customers and staff safe by adhering to Qantas safety protocols, I would make myself aware of safety standards and implement these and keep up to date on any changes.". Our customer service teams represent us on the ground and in the air. I am proficient in the entire Microsoft Office suite and am a go-to for colleagues on anything in Excel and PowerPoint. $19 to $21 Hourly. I would escort them and if needed hand them over to another staff member once there if I felt they still needed some kind of support". The process took 3 weeks. How to connect with us through Social media platforms. Awesome! Qantas. The height requirement is between 163cm and 183cm. Fluent in 3 different languages to help communicate with customers that might find a barrier while trying to express themselves. Nice job! Interviews will take place with a representative from Human Resources, the hiring manager or a combination of both. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. DELTA LEASING LLC Anchorage, AK. If the role you are interviewing for is customer-facing say you have strong communication skills which will help when working with customers. (simple fun thinking and exploring differnent opinions from your group, work together and you should be fine) Then youre off to four different stations. If you have a passion for being with people, a track record for excellent customer service and meet all of our essential requirements then you could be a Qantas Cabin Crew member. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. I then approached my supervisor which then led to a meeting with us all, after this mediation, we came to the conclusion that we would work together professionally and never had a problem again.". "I've always prided myself on being a true professional in any job that I've held during my career. ", "Being professional is about being on time and punctual, presenting yourself well and being proud of the company your working for, doing a job well and taking pride in the job and yourself, striving to further yourself in the company". This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview. Earn Qantas Points on our huge range of accommodation options worldwide. Salary ok. Just make sure you work for Qantas and not a contractor. And if you speak any other languages besides English. I really love the uniforms that are required for the job and would take a lot of pride in wearing it each day. Qantas is committed to storing and managing your information in accordance with our Privacy Policy, and at all times you will have full access to view, update or even remove your profile. Qantas Airways Limited 4.0. Some of these questions were timed. Find information on travel requirements and more. Designed for small to medium businesses. ", "Not at all, I would be very proud to be representing Qantas, but I also love to look good and take pride in myself. Options for mobility and medical assistance and first-time flyers. 13 Qantas Customer Service Agent interview questions and 9 interview reviews. This may be one or a combination of the following: interview, psychometric testing, assessment centre or in tray exercises. Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. Qantas Careers and Jobs Recruitment 2022-2023 | Airways Vacancies: Are you searching for the latest Qantas Airways Careers and Job Vacancy Announcements? Remind the interviewer of all you have to offer. It was 5 questions about customer services. The Civil Aviation Safety Authority is the controlling force over the commercial airline industry in Australia and its policies and regulations impact the day to day jobs of every staff member at Qantas Airways. Write down what you think is important so you can reference it when youre in the role play. Finally, can you use the STAR method (situation, task, action, result) to talk about a time when you successfully multitasked? Book your perfect holiday with a flight and accommodation package. Online application and then I was invited to submit an online interview which consisted of about 6 questions. I applied online. "Qantas please help me! While he still mumbled a few extra words after that response, I know he got the point that he was being very out of line to our staff for his mistake, and he apologized to our cashier after receiving his new sandwich. We had to come up with an ad campaign for Qantas. Great! Marketing Metrics found that you have a 60 - 70% chance of selling to an existing customer. What was your favorite team work and what did you do for it, Glassdoor users rated their interview experience at. Our centres include: Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Benifits outstanding. Strengthen your answer by discussing the qualities you possess that make you proficient at handling cash. I interviewed at Qantas in Feb 2023. Firstly it was a one on one interview. What about the company appeals to you? And don't forget to directly answer the question. Fly with us and discover the Qantas difference. how did you handle it? Connect with a local pet sitter to mind your pet while you're on holiday. Get ready for your big adventure with our dedicated family section. I do have a tattoo on my upper arm that would never be exposed, and I always keep my hair neatly styled and cut on a regular basis. I applied online. But go into more detail about why you would be so proud. They dont check tattoos if youve covered them with clothes, Hand eye coordination test Multiple interviews + Psych test Sim flight mirroring a twin under 5700kg Sim flight was relatively straight fwd. If you have been in a similar type of customer service situation in the past, don't hesitate to talk about how you handled that situation, as well. On top of letting the customer know that you can't meet their need with this particular request, it is more important that you use your ability to problem solve and provide the best service possible by taking the time to search for more options for the customer. I applied online. If you were to be hired as the next Customer Service Agent at Qantas Airways, you would be receiving payment from passengers for flight tickets. It consisted of being welcomed and then being split into different groups. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. describe a time you solved a problem without any others help. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. By posing this question to you, your interviewer is looking to hear that you are a forward thinker who will be looking for ways to improve the overall customer experience for passengers at Qantas Airways. How would you handle a combination of scenarios with competing priorities? Can you talk more about what a heavy rigid driver's license is and why you got one? Did you develop an action plan with them? A poor customer experiences and how did you handle it. Learn about Qantas culture, salaries, benefits, work-life balance, management, job security, and more. The process took 7 weeks. PGDM; Specialisations. My current role in Customer Service finds me working with customers on processing their orders, checking shipping costs for them, and verifying current pricing on products. I would suggest to really prepare yourself before going to the interview. The minimum age requirement is 18 years. Also, reiterate to the interviewer that you always strive to be professional. If successful, hopefuls move on to a second round of interviews that typically take . 3 . Good job! The best part of the job is the amazing staff who make the airline what it is. did anything happen? If the policy allowed, I would let the customer know that I would be happy to oblige their request. The familiar smiles are waiting to welcome you onboard. Qantas Airways was written by Kevin Downey and updated on July 19th, 2022. They have really good training and they are a very supportive, helpful and fun company to work for As you answer, keep this in mind. Travel and partner special offers available exclusively for our members. I would look at alternate routing, if necessary, and once again work within Qantas Airways policies on pricing for the customer. What did you accomplish while you operated them? The more details, the better! I took the time to evaluate the two to three others I would invite to the project team and selected them based on their performance within the department. By posing this question during your interview, your interviewer is looking to get a sense that you believe in safety first and will both obey all safety and security measures and promote them among your coworkers. We heard back from Qantas the next day regarding whether we passed or not. Free interview details posted anonymously by Qantas interview candidates. No in-depth technical questions were asked. Why did you decide to move on from them? We do not have advertisements on our pages but we do try to make money through paid-memberships. If policy didn't allow this, I would explain this to the customer and let them know why we have the policy in place. Customer Service Agent (Former Employee) - San Francisco, CA - January 14, 2021. . The Qantas Customer Service Agent recruitment process of online/offline way and submitting C/V at the official job portal by following the below details kindly check carefully. A strong communicator? Book and manage your trip with features such as check-in, seat selection and boarding pass access. 3. Find departure and arrival information and view ouron time performance. Ways to check-in for your flight including online and on your mobile. I also was trained to follow guidelines when accepting written checks and testing large bills for counterfeiting. tell me about a time that you provided exceptional customer service. The process took 3 months. The process took 1 week. Discover how you can start earning great rewards and savings simply for running your business. describe a time you saw a staff were doing something dangerous The first part is an online interview. Interviews for Top Jobs at Qantas. It's great that you met with your coworker privately and then later escalated the issue when the situation didn't improve. If so, discuss how you successfully handled this. Then, explain the steps you would take to find the right person with the answer. Sydney NSW. "Success in my last two jobs really showcased my ability to multitask. "When I would be spending time with passenger at Qantas Airways, I would have a smile on my face and ask how their day is going and if I could do anything for them. describe a time you have done your work above and beyond Excellent! The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. Make your answer more meaningful by discussing them. The Qantas Airways reservation number is +1832 (460)1113. In my work, I put a lot of effort into ensuring that the workplace is as safe as it can be for all people who enter it. "I consider myself to have excellent computer skills because of both my work history and my own personal use of many different programs. We proudly provide the highest levels of service and support to our customers. Use your points for flights, upgrades, hotels, or car hire. For some others I know the process was shorter and others much longer. "I would not have any issues with the dress policies that you have in place for your staff. Ways to check-in for your flight including online and on your mobile. After seeing the data, management was supportive of the idea, and I led a team of staff that demoed new systems in the coming months. As you can see from my resume, I have no gaps in employment over the last 15 years of my career since high school. We had to come up with an ad campaign for Qantas. incl. Why do you want to be a customer service agent? what was the resolution?. Adding an example will strengthen your answer and make it more memorable to the interviewer. With this question, it is important to know that your interviewer is likely looking to gain insight into what you consider important in your work and how you get things done while on the job. I believe that the skills I've learned, which include being a strong communicator and problem solver, will enable me to excel in this role. Quick Apply. Looking to dive into your ability to problem solve with this question, your interviewer will be looking to hear that you are quick and resourceful in looking to provide great service to the passengers of Qantas Airways. Good job! Find out more about inflight dining, entertainment, seat maps and more. State Farm agents market only State Farm insurance and financial service products. ", "I am assertive and attentive, and I will listen and respond directly, but I know when to use empathy when required or be more direct if need be. The process took 2 months. I applied online. If you do not complete and pass the relevant background checks, your job offer will be withdrawn. I interviewed at Qantas (Sydney) in Mar 2022, as group meeting that present of marketing about the company and individual interview that introduce your self and questions about job position and roll play when you meet hard customer, I applied online.

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